Customer Service Is Critical To Success.
A number of years ago my work life was frustrating. While I was professionally competent and I was successful through shear force of will — each day was filled with uncertainty. Unplanned events and unhappy customers seemed to dominate my day and controlled how I spent my time. This daily cycle of chaos left me feeling stressed, less productive and scrambling to meet customer expectations.
Where does Customer Service Fit In? (more…)