The Beginings of SNAP

Sunrise in Space 1-1

Customer Service Is Critical To Success.

A number of years ago my work life was frustrating. While I was professionally competent and I was successful through shear force of will — each day was filled with uncertainty. Unplanned events and unhappy customers seemed to dominate my day and controlled how I spent my time. This daily cycle of chaos left me feeling stressed, less productive and scrambling to meet customer expectations.

Where does Customer Service Fit In? (more…)

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