“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”
Zig Ziglar
Snippet
The Customer is the Boss
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
– Sam Walton
Do your customers bring their friends?
Do what you do so well that they will want to see it again and bring their friends.
– Walt Disney
Snippet: Customer Pays Wages
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” — Henry Ford. What are you doing today to connect with your customers?