4 Reasons To Deliver Excellent Customer Service

Server Excellent ServiceWhy should I care about customer service? Do I really need to care about my customers? How will I benefit from improving or providing better customer service?

Today my daughter and I had breakfast at a local diner. This place is small, has been around for a long time and has what I would call great local food.

I know when I order the I will get my food quickly, and I know that nothing will be complex about the experience. The menu is simple.

The staff that run the place have been around for a long time, too. They run the kitchen and the counter. The servers who run the 20 or so tables on the floor tend to rotate. A young girl helped us today. She was not very pleasant. (more…)

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The Beginings of SNAP

Sunrise in Space 1-1

Customer Service Is Critical To Success.

A number of years ago my work life was frustrating. While I was professionally competent and I was successful through shear force of will — each day was filled with uncertainty. Unplanned events and unhappy customers seemed to dominate my day and controlled how I spent my time. This daily cycle of chaos left me feeling stressed, less productive and scrambling to meet customer expectations.

Where does Customer Service Fit In? (more…)

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