Customer Service Excellence

Screen Shot 2013-12-20 at 11.38.54 PMCustomer Service is critical, when the customer is in front of you and when no one is watching.

Customers always count. Are you and your team demonstrating excellent customer service, even when no one is watching.

The video below has been around a while. Over nine million views. When no one is watching it is amazing what we all see and talk about. Look for ways to help your team engage with service excellence all the time.

© 2014 – 2015, Philip Espinosa. All rights reserved.

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Philip Espinosa

As a strategic human resources leader, Philip Espinosa partners with people to deliver value: People | Partnerships | Value serves as his tag line. He believes that service starts with the customer. His book "Deliver Excellent Customer Service with a SNAP” helps others drive customer engagement using simple and consistent communication strategies. A second book titled "Focus On Your Success - 24 Simple Insights To Drive Daily Achievement" (ebook) helps working professionals view their daily choices through a different perspective. In addition to his writing, Philip works with strategic human capital initiatives and has delivered successful results over a career spanning more than 25 years. 

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