The customer had an issue that needed attention. The Company chose not to take care of the customer. David Carroll put his experience in a song. Uploaded on July 6, 2009. As of July 3, 2013, 13,194,266 views. And, comments as recently as yesterday.
How important is your approach to customer service?
Are you grabbing or wasting opportunities?
** Action Steps **
– Play this video for your team.
– What would 13 million views mean for your company?
– Challenge your team to find opportunities.
– Make it a game.
– Know it is serious.
© 2015, Philip Espinosa. All rights reserved.