Framework for Success

SNAP Why not nowAs you master SNAP, you will see that it is designed to function as a key part of your customer communication strategy. The important principle is to have a consistent and predicable framework for keeping your customer informed.

However, also know, you can choose to master SNAP as a communication technique and you can choose to use it as core component of your business foundation. This is possible because SNAP represents a communication cycle, and this cycle can be hardwired into the overall framework the drives your customer relationships. Where your relationships with customers are absolutely critical, having a foundation based on customer communication is a strategy for success.

© 2012 – 2015, Philip Espinosa. All rights reserved.

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Philip Espinosa

As a strategic human resources leader, Philip Espinosa partners with people to deliver value: People | Partnerships | Value serves as his tag line. He believes that service starts with the customer. His book "Deliver Excellent Customer Service with a SNAP” helps others drive customer engagement using simple and consistent communication strategies. A second book titled "Focus On Your Success - 24 Simple Insights To Drive Daily Achievement" (ebook) helps working professionals view their daily choices through a different perspective. In addition to his writing, Philip works with strategic human capital initiatives and has delivered successful results over a career spanning more than 25 years. 

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