Have You Ever Wondered?

This entry is part 7 of 13 in the series SNAP - Draft

Have you ever wondered “what if” — why or how?

Have you ever wondered —
– Why your customers call with simple questions
– Why you hear the same questions from your customers over and over
– How you can reduce customer complaints
– How you can improve customer satisfaction
– How you can reduce misunderstandings around what service or product you deliver to your customers
– How you can improve your relationship with your customers
– How you can give your customers a better understanding of where they stand in your time line
– How you can remove customer interruptions from you daily routine
– How you can free up time in your busy day
– How you can be more productive
– How you can improve your repeat customer count
– How you can reduce your customer’s stress and uncertainty levels
– How you can reduce your stress levels
– How you can increase the consistency of your customer interactions
– How you can be more efficient in you customer communications
– What if I could do something about all items listed above

SNAP is a simple tool set that will do just that – it will help you address all of the items noted above – and many more.

SNAP, when used consistently, will:
– Improve customer satisfaction
– Increase your productivity
– Improve your sales
– Return precious time to your busy day
– Reduce your stress
– Improve your credibility with your customer and your team

There is no reason not use SNAP.

© 2012, Philip Espinosa. All rights reserved.

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Philip Espinosa

As a strategic human resources leader, Philip Espinosa partners with people to deliver value: People | Partnerships | Value serves as his tag line. He believes that service starts with the customer. His book "Deliver Excellent Customer Service with a SNAP” helps others drive customer engagement using simple and consistent communication strategies. A second book titled "Focus On Your Success - 24 Simple Insights To Drive Daily Achievement" (ebook) helps working professionals view their daily choices through a different perspective. In addition to his writing, Philip works with strategic human capital initiatives and has delivered successful results over a career spanning more than 25 years. 

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