Do You Have Customer Optimism?

Be An OptimistBe optimistic for your customers.

It is your choice. You can be optimistic or pessimistic. Both approaches use up energy. Only optimism gives you energy in return. Being Optimistic is an investment, and you get a return on your investment. Pessimism is an expense. It sucks up energy and there is no return. Not now. Not later. Never.

Be optimistic with your customers.

Be optimistic with your processes. .

Be optimistic with your staff.

The positive spend of energy is life giving.

Do you smile?

Do you say yes?

Do you never say “No”?

Do you say “I am here for you”?

Do you listen?

Do you ask questions?

Do you say “I can do anything for you”?

Are you optimistic?

Optimism is a no cost business investment opportunity that pays dividends all day long, all week long, all month long, all quarter long, all year long.

Choose optimism and your customers will thank you by returning, again and again.

© 2015, Philip Espinosa. All rights reserved.

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Philip Espinosa

As a strategic human resources leader, Philip Espinosa partners with people to deliver value: People | Partnerships | Value serves as his tag line. He believes that service starts with the customer. His book "Deliver Excellent Customer Service with a SNAP” helps others drive customer engagement using simple and consistent communication strategies. A second book titled "Focus On Your Success - 24 Simple Insights To Drive Daily Achievement" (ebook) helps working professionals view their daily choices through a different perspective. In addition to his writing, Philip works with strategic human capital initiatives and has delivered successful results over a career spanning more than 25 years. 

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