You Can Deliver Excellent Customer Service
Your customers are the life blood of your business.
This book presents a simple, yet powerful communication technique that will allow you to connect with your customers and deliver excellent customer service.
Restore full service by proactively informing your customers about the status, the next steps, the approximate timeline and the planned outcomes they can expect.
If you have ever thought about how to improve your customer service or customer loyalty, then the tools taught here are for you.
In plain, to the point, conversational language, you will learn what this technique is and how you can master it — today.
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—Status – Next Steps – Approximate Timeline – Planned Outcome—
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Excellent Customer Service In 4 Steps
What do our customers want? They want their expectations met or exceeded. When you deliver excellent customer service exceed your customer’s expectations. Do this by using four simple communication techniques.
1. Status
Deliver excellent customer service by letting your customers know about the status of things. Your customers want to know the status of service or of products being delivered. Tell them. This is the first step in how you can deliver excellent customer service.
2. Next Steps
Your customers want to know what to expect about next steps. Again, keep it simple, and tell them. Tell your customers about the next steps they can expect from you. This is critical to how you can deliver excellent customer service.
3. Approximate Timeline
How long can your customer expect to wait? This is important for your customers to know. Be open and honest. Tell them how long they can expect to wait for service or when a product will be delivered. This is very important to setting and managing expectations, and is part of how you can deliver excellent customer service.
4. Planned Outcome
What are you doing for your customer? What do they expect from you? Put the planned outcome in words. Make sure both you and your customer share a common understanding of the planned outcome. Tell your customers; let them know. Make adjustments based on feedback from the customer. This is a critical step in how you deliver excellent customer service.
4 Reasons To Deliver Excellent Customer Service
Why should I care about customer service? Do I really need to care about my customers? How will I benefit from improving or providing better customer service? Today my daughter and I had breakfast at a local diner. This place is small, has been around for a long time and has what I would call […]
Do You Have Customer Optimism?
Be optimistic for your customers. It is your choice. You can be optimistic or pessimistic. Both approaches use up energy. Only optimism gives you energy in return. Being Optimistic is an investment, and you get a return on your investment. Pessimism is an expense. It sucks up energy and there is no return. Not now. […]
Customers Are Invited Guests
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Jeff Bezos
Are You Grabbing Customer Service Opportunities?
United Breaks Guitars – Awesome YouTube Video The customer had an issue that needed attention. The Company chose not to take care of the customer. David Carroll put his experience in a song. Uploaded on July 6, 2009. As of July 3, 2013, 13,194,266 views. And, comments as recently as yesterday. How important is your […]
