Are You Grabbing Customer Service Opportunities?

United Breaks Guitars – Awesome YouTube Video

Screen Shot 2013-07-03 at 2.07.35 PMThe customer had an issue that needed attention. The Company chose not to take care of the customer.  David Carroll put his experience in a song. Uploaded on July 6, 2009. As of July 3, 2013, 13,194,266 views.  And, comments as recently as yesterday.

How important is your approach to customer service?

Are you grabbing or wasting opportunities?

** Action Steps **
– Play this video for your team.
– What would 13 million views mean for your company?
– Challenge your team to find opportunities.
– Make it a game.
– Know it is serious.



Check out the book on delivering excellent customer service!

© 2015, Philip Espinosa. All rights reserved.

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Philip Espinosa

As a strategic human resources leader, Philip Espinosa partners with people to deliver value: People | Partnerships | Value serves as his tag line. He believes that service starts with the customer. His book "Deliver Excellent Customer Service with a SNAP” helps others drive customer engagement using simple and consistent communication strategies. A second book titled "Focus On Your Success - 24 Simple Insights To Drive Daily Achievement" (ebook) helps working professionals view their daily choices through a different perspective. In addition to his writing, Philip works with strategic human capital initiatives and has delivered successful results over a career spanning more than 25 years. 

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