4 Reasons To Deliver Excellent Customer Service

Server Excellent ServiceWhy should I care about customer service? Do I really need to care about my customers? How will I benefit from improving or providing better customer service?

Today my daughter and I had breakfast at a local diner. This place is small, has been around for a long time and has what I would call great local food.

I know when I order the I will get my food quickly, and I know that nothing will be complex about the experience. The menu is simple.

The staff that run the place have been around for a long time, too. They run the kitchen and the counter. The servers who run the 20 or so tables on the floor tend to rotate. A young girl helped us today. She was not very pleasant. (more…)

Read More

Do You Have Customer Optimism?

Be An OptimistBe optimistic for your customers.

It is your choice. You can be optimistic or pessimistic. Both approaches use up energy. Only optimism gives you energy in return. Being Optimistic is an investment, and you get a return on your investment. Pessimism is an expense. It sucks up energy and there is no return. Not now. Not later. Never.

Be optimistic with your customers.

Be optimistic with your processes. .

Be optimistic with your staff.

The positive spend of energy is life giving.

Do you smile?

Do you say yes?

Do you never say “No”?

Do you say “I am here for you”?

Do you listen?

Do you ask questions?

Do you say “I can do anything for you”?

Are you optimistic?

Optimism is a no cost business investment opportunity that pays dividends all day long, all week long, all month long, all quarter long, all year long.

Choose optimism and your customers will thank you by returning, again and again.

Read More

Are You Grabbing Customer Service Opportunities?

United Breaks Guitars – Awesome YouTube Video

Screen Shot 2013-07-03 at 2.07.35 PMThe customer had an issue that needed attention. The Company chose not to take care of the customer.  David Carroll put his experience in a song. Uploaded on July 6, 2009. As of July 3, 2013, 13,194,266 views.  And, comments as recently as yesterday.

How important is your approach to customer service?

Are you grabbing or wasting opportunities?

** Action Steps **
– Play this video for your team.
– What would 13 million views mean for your company?
– Challenge your team to find opportunities.
– Make it a game.
– Know it is serious.



Check out the book on delivering excellent customer service!

Read More