SNAP Statement Worksheet

Philip Espinosa

Use this worksheet to draft out your SNAP Statements. Start by defining the major idea you want to convey to your customer, and then draft out a short statement for Status, for Next steps, for Approximate timeline and for Planned outcome. Then, combine and edit these draft ideas into your final, powerful SNAP message.

© 2013, Philip Espinosa. All rights reserved.

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Philip Espinosa

As a strategic human resources leader, Philip Espinosa partners with people to deliver value: People | Partnerships | Value serves as his tag line. He believes that service starts with the customer. His book "Deliver Excellent Customer Service with a SNAP” helps others drive customer engagement using simple and consistent communication strategies. A second book titled "Focus On Your Success - 24 Simple Insights To Drive Daily Achievement" (ebook) helps working professionals view their daily choices through a different perspective. In addition to his writing, Philip works with strategic human capital initiatives and has delivered successful results over a career spanning more than 25 years.